Balancing clinical obligations and taking care of patient needs and practice resources can take a toll on providers. But in order to enhance patient experience, it is important to improve their access to timely care. This can happen only when practices improve appointment scheduling. For instance, providers need to implement strategic scheduling practices such as same-day appointments or even consider piloting different scheduling models for optimizing access.
Here are some of the benefits that practices can enjoy by enhancing patient scheduling:
Better scheduling will help in empowering patients and also help practices create industry-wide value. There is a strong need to remove friction from scheduling process and let patient’s book treatments whenever it is convenient for them. By giving them some appointment scheduling tools, patients can be enabled to book appointments when they need and wherever they need. This will not only help practices grow but also improve patient experience.
Since patients are starting to demand a high level of service, improving patient scheduling has become a necessity for medical practices. If your practice is offering friction-less scheduling, patients won’t leave your practice perplexed and dissatisfied. It will position your practice for future growth.
If patient appointment scheduling is effective, providers will be able to deliver better care. The benefits of streamlined booking processes ripple out on other care provision aspects. With better booking, admin staff will be under less pressure. It will also highlight the practice’s need for growth and help the practice set expectations for the patients.
If appointment scheduling is under control and manageable staff at the practice will get a chance to solve bigger problems. They will be able to handle no-show patients and also get better at prioritising patients in a better fashion.
If you are running a practice under the value-based healthcare model, improving patient experience will help you create a win-win situation. Since customer satisfaction, patient engagement and patient access are three important aspects of the value-based care puzzle, it is very important for practices to master them in order to get results.