COVID 19 & Importance of Telehealth Billing

Though telehealth medicine exists for ages, COVID-19 has given it a new look. With social distancing imparting in people’s life and made compulsory, it gave rise to telehealth medicine to avoid the spread of the virus among patients. During the COVID-19 pandemic, the American Medical Association introduced many changes in medical billing and coding of telehealth medicine, which made practices, hospitals, clinics, DME billing, and several other healthcare centers, struggle with billing. Let’s look back at the importance of telehealth billing and what practices have to follow or change in the present scenario.

Importance of Telemedicine Billing

Telemedicine is considered a safe and effective healthcare delivery model, with payers and government gradually extending their coverage and payment to ensure public access to healthcare is made easy in a pandemic condition that the whole nation is experiencing. The more the safest treatment to patients and care, the more restrictions and limitations have been imposed on medicine and telehealth billing as well.

With constantly changing regulatory policies leading to lag behind advancements in technological potentiality, even telemedicine is not exceptional from it. Moreover, with drastic changes brought in the accessibility of telemedicine during the COVID-19 pandemic, a huge impact is shown in reimbursements which are obstructed due to geographic restrictions, lack of payment parity, and a narrow approach in policy coverage.

Geographic restrictions

For payers like Medicare or Medicaid’s convenience, AMA has excluded many areas that are outside a Metropolitan Statistical Area or in a Health Professional Shortage Area i.e. due to disability or lack of transportation.

Coverage restrictions

Along with Medicare, several other commercial payers have applied for coverage restrictions on telehealth services to avoid potential concerns of overutilization, fraud, and low-quality patient care. Commercial coverage restrictions have come in both limitations of services and restrictions to a wide range of network providers.

Payment restrictions

Commercial insurance payers have indirectly limited access to telemedicine in the form of the fee schedule. Before COVID-19, the norms for telemedicine did not expect a face-to-face consultation of patients with the physician. But it has been changed completely now and practices had to invest in the necessary technology to expand their telehealth offerings to patients, which was a financial disincentive for practices.

Regulatory viability

Medicare’s regulations for telehealth billing and reimbursement are relatively stable nationwide though they are quite stringent, but the coverage for commercial and Medicaid telemedicine services across the Nation is decided by a variable patchwork of variant states and payer regulations. These consistent variations in coverage and payment policies can make your practice’s staff confuse, commit mistakes in medical coding and billing, resulting in the loss of revenue.


The challenges faced by many practices to manage their telehealth billing cannot be overcome with limited and low-skilled staff. To stay updated on the changing regulations of payers, it is important to take guidance from an expert medical billing company. More than we look at the benefits of telemedicine, it is also crucial to look at how challenging and important telemedicine billing is. Simply providing tele-based treatment may not yield your revenue. We recommend you get in touch with 24/7 Medical Billing Services to ease out your telehealth medical billing and make your revenue stable. To reach us instantly, call us at +1-888-502-0537 or drop us an email at

Read More: Telehealth Billing – What you should know exactly?

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