Healthcare organizations, practices or groups will never have a permanent patient base. An organization has to work hard and remain continuously updated in order to retain their patients and also attract newer ones. As a matter of fact, the organization’s services and how they are offered are crucial to retaining the patients. Whenever Internal Marketing is part of the Healthcare mix, the words “retention” and “attrition” come to mind. And this raises the question: how much? There’s no question here that you aim for a high retention rate and low attrition rate. By comparing your active patient base with the number of patients you are dropping every year, you can determine your current attrition rate. As every profession and specialty differs, the percentages vary accordingly. Additionally, it should be kept in mind that some percentage of attrition is inevitable; after all, some would have died or moved.
If you achieve as much or more patient attrition as you do in new patient volume, your efforts to increase new patient volume will be fruitless and may even frustrate you. Adding 10% to new patient volume, but losing 20% of your established patient base—that’s a terrible outcome. If you are in that position, you should analyze what you are doing and how it is not working in your favor.
Establishing a positive relationship with current patients cannot be taken for granted by successful businesses. What are the ways that you can optimize your processes to ensure higher levels of patient retention? Healthcare providers often overlook the fact that outsourcing their medical billing process will allow them to focus on patient retention.
Here is how outsourcing mental health medical billing to 24/7 Medical Billing Services will ensure patient retention:
- Ensures Mental Health Billing Compliance:
A good medical billing company like 24/7 Medical Billing Services always ensures that all the compliances are integrated well in all the operations that are carried on. Additionally, it will conduct internal and external audits to complement these policies. This also indirectly led to customer satisfaction.
- Helps save Money:
By outsourcing mental health medical billing, hospitals can save on salaries, training, and benefit costs. Healthcare institutions can also avoid spending money on office supplies, furniture, and upgrades to hardware. Most healthcare organizations prefer to work with specialists to obtain high-quality service at a lower cost.
- Improves Cash-Flow:
Regardless of the staffing situation, medical billing outsourcing services allow clients to maintain a consistent cash flow and quicker collection. By using a partnering medical billing company, hospitals can achieve greater efficiencies and reduce costs. This would prove to be very helpful in longer run.
- Focuses on Patient Care:
Offshore mental health billing services make sure that each code gets correct reimbursement quickly, errors are identified swiftly, and denials are followed up rapidly. The healthcare practitioners, however, are able to provide exceptional customer service to their patients, which they deserve. They can be more humane and empathetic. Healthcare professionals thus can be relieved of taking care of various responsibilities such as looking after payers, regulatory requirements and thus totally concentrate fully on what they do the best: practicing medicine and treating patients.
Other than the above-listed reasons, the following points need to be taken care of in order to retain the patients:
1. Treat your patients with utmost respect. Make them feel that they matter. Don’t let anyone whether a visitor, a family member, or even the patient feel that they are an intrusion.
2. Every meeting with the patient and his family member is important. Everyone you communicate with, and everyone you have a relationship with are very important and they are helping you build your brand.
3. Take care that you always stay on schedule. Don’t let patients have wait for long. It just sends off negative message.
4. Reach out to the patients when their visits are overdue. A brief and simple reminder is usually appreciated.
A lot of work goes into keeping billing on track for mental health billing providers. If an organization has limited staff, they have trouble maintaining billing as well as providing top-notch service to the patients. Thus, a lot of organizations hire third-party billing companies to take care of end-to-end billing services. This makes it easier for them to focus on patient care and services.
If you are looking for a trust-worthy and renowned firm to outsource your mental health medical billing, we at Medical Billing Services specialists can provide you with correct advice and guidance that would suit your organization. For more details, call us at +1-888-502-0537.